Carrera 9 # 5-17 Barrio El Altico - cerca al parque de la música
Prego Pizzeria
3700 ft
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10 Restaurante Parilla
4000 ft
Carrera 9 No 12 - 05
La Cava Wine & Food
3400 ft
Calle 6a # 12-24
Los Arrieros
3900 ft
Carrera 5 No 15-39
Reviews and Ratings
Feedback from previous guests about their experience.
56%
liked the hotel and would stay again
5.6/10
Guest rating
Rooms
6.4
Location
7.3
Service
5.0
Dining
5.2
Guest reviews
5.6/10
based on 5 reviews
3.5/5
based on 61 reviews
7.9
7.9/10 based on 278 reviews
#5 of 10 hotels in Neiva based on Tripadvisor
Joe
United States of America,
November
2024
6.0/10
I found this hotel to be a comfortable midtown option, similar to a 3-star experience rather than the advertised 4-star. It's clean and serves as a decent stopover while traveling between cities. However, the dining service was notably slow and not what I expected, and I had some trouble with the air conditioning during my stay.
Rooms
7.0
The rooms were clean, but not luxurious. They met my needs for a short stay.
Service
5.0
The service was extremely slow, particularly in the restaurant where I waited too long for my orders, and they often weren't correct.
Location
6.0
The hotel is conveniently located, just a short walk from the town square, but I felt uneasy walking towards the river by myself.
Dining
5.0
The food was nice when it finally arrived, but the slow service overshadowed the experience.
Facilities
8.0
The pool was a nice feature, and I appreciated the air conditioning, especially during the heat of the day.
Bernard
United States of America,
November
2024
6.2/10
The hotel offers a clean and comfortable stay, making it a solid choice for a stopover. While it has a nice pool and a welcoming atmosphere, the service left much to be desired, especially in terms of speed. The location is convenient for exploring the town, but you might want to be cautious when heading toward the river. Overall, it's good value for the money, especially for a road trip between bigger cities.
Rooms
7.0
The rooms were clean but not luxurious, serving well for a short stay. They had good air conditioning, which was much appreciated in the hot weather.
Service
5.0
Service was lacking; it was extremely slow, particularly in the restaurant where I often had to wait a long time for my orders.
Location
8.0
The hotel is conveniently located within walking distance of the town square, making it easy to explore local attractions.
Dining
5.0
The food was decent, but the slow service really impacted the overall dining experience.
Facilities
6.0
The hotel featured a pool which was nice, but overall the amenities felt basic.
Milton
United States of America,
November
2024
5.0/10
I had a couple of days at this hotel for a congress, and while the food was nice, the service was painfully slow, with an hour-long wait for my dinner order, which also arrived incorrectly. The room had issues with the shower and the air conditioning didn't work well, making my stay less than ideal.
Rooms
5.0
The room wasn’t quite comfortable, with the air conditioning not functioning as expected and shower issues.
Service
5.0
Service was extremely slow, taking almost an hour for food orders, and I faced numerous problems with my meals.
Location
Dining
6.0
The food was decent, but the long wait times really detracted from the overall experience.
Facilities
Donald
United States of America,
October
2024
5.6/10
I had a mixed experience at this hotel. The clean and comfortable rooms were a plus, and the location was safe and close to the city center. However, the service, particularly for dining, was disappointingly slow, and the in-room amenities had some issues. Overall, it's decent for a stopover, but don't expect luxury.
Rooms
7.0
The rooms were clean and quite comfortable, but the air conditioning did not function properly during my stay.
Service
5.0
The service was extremely slow, especially when it came to dining. I had to wait almost an hour for food that didn't arrive as ordered.
Location
8.0
The hotel is in a safe area, just two blocks from the city center where the cathedral is located, making it convenient for sightseeing.
Dining
5.0
The dining experience was lacking due to slow service and issues with my order. While the food tasted good, the long wait times were frustrating.
Facilities
6.0
The facilities were decent, with a pool and restaurant available, but nothing luxurious.
Alfred
United States of America,
September
2024
5.8/10
My stay was a bit of a mixed bag. The food was nice, and the hotel had good amenities, but the service was painfully slow, and my air conditioning didn’t work well. The location was decent, and the overall cleanliness was good, but it's not luxurious and felt more like a step above basic.
Rooms
6.0
The room was clean, but I faced issues with the air conditioning not working properly.
Service
5.0
Service was extremely slow; I waited almost an hour for my food, which didn’t arrive as ordered.
Location
7.0
The hotel is conveniently located not far from the town square, but I wouldn’t recommend walking towards the river alone due to safety concerns.
Dining
6.0
Food was tasty, but the slow service really took away from the experience.
Facilities
7.0
The hotel features a pool and restaurant which were both clean and well-maintained.